Our estimated delivery time is between 5–12 business days. Orders are processed within 1–3 business days, followed by a transit time of 4–9 business days. For full details, please visit our Shipping Policy

You can reach our support team via email at info@allevano.com or through our contact form. We aim to respond within 24 business hours. Full contact details can be found here:

Business Address: 6 Werrington Street, Burradoo, New South Wales 2576, Australia

Contact Form: Get in touch

Email: info@allevano.com

Phone: +61 468 247 251

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (CET)

Note: We strive to respond to all inquiries within 24 hours on business days.

We offer a 30-day return window from the date of delivery. Products must be unused, in their original condition, and returned with all original packaging, tags, accessories, and documentation

For complete return guidelines, please visit our Return and refund policy

Yes. Once your order has been dispatched, you will receive a tracking number via email. You can monitor your shipment through our tracking page.